A6star 6 Privacy Policy – Malaysia Player Data Protection

1 Introduction and Scope of Privacy Policy

A6star 6 ("we", "the platform", or "a6star 6") is fully committed to protecting the privacy of every individual who uses our online entertainment platform. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which it is used, and the measures we take to keep your data safe at all times.

This Policy applies to all users who register for or use a6star 6 services, including our website, mobile app, and any official communication channels. We encourage you to read this Policy carefully and contact us if you have any questions.

A6star 6 operates as the controller of your personal data and bears full responsibility for processing your personal information in compliance with all applicable legal requirements, including Malaysia's Personal Data Protection Act 2010.

2 Types of Personal Data We Collect

We collect various types of personal information depending on how you interact with our platform. Generally, the data collected can be grouped into three main categories:

Data You Provide Directly:

• Full name as shown on a valid identity document.
• Date of birth for age verification purposes.
• Email address and mobile number for account communications.
• Current residential address for KYC verification purposes.
• Bank account details for processing deposits and withdrawals.
• Copies of identity documents (MyKad, passport) for the KYC process.

Automatically Collected Data:

• IP address and device information used to access the platform.
• Approximate location data based on IP address.
• Browser and operating system information.
• Login records, session times, and in-platform activity.
• Technical data relating to app performance and error reports.

Data From Third Parties:

• Identity verification information from approved third-party KYC services.
• Transaction information from payment service providers.
• Compliance data from fraud prevention and anti-money laundering agencies.

3 How We Use Your Personal Data

A6star 6 uses your personal data only for lawful and stated purposes. Below is a summary table of data usage and the associated legal bases:

We will not use your personal data for any purpose other than those stated above without obtaining your consent first. If you have consented to receiving marketing communications, you may withdraw that consent at any time through your account settings.

4 Data Sharing With Third Parties

A6star 6 does not sell or transfer your personal data to external parties for commercial purposes. However, we may share your information with certain third parties in the following circumstances:

• Service Providers: Companies that help us deliver services such as payment processing, KYC verification, cloud hosting, and customer support. They may only use your data for purposes we specify and are bound by strict confidentiality agreements.
• Game Providers: Game development companies that provide entertainment content on our platform may receive the minimum technical data required for game operations.
• Authorities: Where required by law, court order, or direction from a competent authority, we may be obligated to disclose your data to the relevant parties.
• Audit & Compliance: Independent auditors and regulatory bodies conducting compliance checks may access certain data as part of the verification process.

5 Data Security Measures

The security of your personal data is a responsibility we take very seriously. a6star 6 implements a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted over the network.
• Encryption of sensitive data stored in databases using industry-recognised encryption algorithms.
• Tiered access controls — only staff with a legitimate job requirement may access players' personal data.
• 24/7 security system monitoring to detect and respond to any threats promptly.
• Regular penetration testing to identify and address security vulnerabilities before they can be exploited.
• Regular cybersecurity training for all staff who handle personal data.
• Regular data backup and recovery procedures to ensure continuity of service.

While we take all reasonable precautions, no online security system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.

6 Use of Cookies and Tracking Technologies

A6star 6 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage or delete cookies through your browser settings at any time. Please note that removing essential cookies may affect the functionality of certain parts of the platform.

7 Data Retention Period

A6star 6 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account is active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with accounting and tax legislation.
• KYC Records: Retained for a minimum of 5 years after the end of the business relationship in accordance with AML legal requirements.
• Support Communication Logs: Retained for 2 years after case resolution for reference and service improvement purposes.
• Analytics & Statistical Data: Anonymised data may be retained indefinitely as it can no longer be linked to any specific individual.

Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised in accordance with our standard procedures.

8 Cross-Border Data Transfers

In the course of its operations, a6star 6 may need to transfer your personal data to servers or entities operating outside Malaysia. Any such data transfer will be carried out with adequate safeguards in place, including:

• Ensuring that recipient countries maintain an equivalent level of data protection or comply with recognised international standards.
• Using approved standard contractual clauses to safeguard your data during transfers.
• Obtaining your explicit consent where required under applicable law.

9 Child Protection

The a6star 6 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from anyone under the age of 18.

If we discover that we have collected personal data from individuals under 18 years of age without appropriate verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child is using the platform are encouraged to contact our support team immediately.

10 How to Exercise Your Rights

To exercise any of the rights outlined in this Policy, you may contact us through the following channels. We will process your request within 30 business days from the date of receipt:

• Submit a written request to our support email: [email protected]
• Reach our customer support team via Live Chat on the platform.
• Submit your request through the "Privacy Settings" section in your account.

To protect your privacy, we may need to verify your identity before processing certain requests. This is a security measure to ensure your data is not disclosed to unauthorised parties.

11 Changes to This Privacy Policy

A6star 6 may update this Privacy Policy from time to time to reflect changes in our practices, technologies used, legal requirements, or other relevant factors. Any material changes will be communicated to you via:

• A prominent notice on the platform's home page before changes take effect.
• Email sent to the address registered on your account for significant changes.
• In-account notification upon your next login.

The "Updated" date at the top of this document will always reflect the date of the latest revision. Your continued use of the platform after any changes to the Policy take effect constitutes your acceptance of the updated Policy. We encourage you to review this page periodically.

12 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is ready to assist:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 on the a6star 6 platform
• Response Time: Privacy enquiries are typically answered within 3–5 business days

If you believe your complaint has not been resolved to your satisfaction, you have the right to escalate it to the relevant data protection authority in Malaysia. For more information about your rights and protections, please also visit the Responsible Gaming and Terms and Conditions us.